Questions About Your Pennsylvania Lottery VIP Players Club
Q: How do I update personal information that I submitted when I registered for the VIP Players Club?
A: Go to the VIP Players Club and log in with your current email address and password. Then click on “My Profile” to make changes to your personal information. Click on “Save Changes” when you're finished.
Q: Can I change the email address that I use to log in?
A: Yes. Log in using your old email address and password. Then go to “My Profile” and change the email address where indicated. Click on “Save Changes” when you're finished.
Q: I typed my email address incorrectly and I'm not able to log in. What should I do?
A: If you can't remember the email address you used to register for the VIP Players Club, please contact the Pennsylvania Lottery at 1-800-692-7481 to determine the correct email address. Do not create a new account with a new email address because all previously entered ticket information will remain linked to the old email address. Entry data will not be transferred if you create a new account.
Q: What should I do if I can't remember my password?
A: Retrieve your VIP Players Club password.
To make sure you receive the email, add [email protected] to your address book or safe senders list to ensure our messages are delivered directly to your inbox.
Q: My password is not being accepted when I try to log in. What's wrong?
A: Passwords are case-sensitive, so make sure you enter your password just as you did when registering for the VIP Players Club.
Q: What should I do if I encounter a problem with the Brake the Bank Second-Chance Drawing website?
A: Click on Help to submit your question or problem. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly resolving the problem.
Questions About Entries and Tickets
Q: What tickets are eligible for entry into the Brake the Bank Second-Chance Drawing?
A: Any non-winning [$5] 4 X 4 PAYOUT (PA-1636) Scratch-Off ticket is eligible for entry beginning 12:00:00 a.m., Monday, April 17, 2023. The entry deadline for the drawing is Thursday, June 1, 2023, at 11:59:59 p.m. (ET).
Q: Can I enter the Brake the Bank Second-Chance Drawing more than one time?
A: Yes, you may enter a drawing as many times as you wish. However, each entry requires the use of a qualifying non-winning ticket that has not yet been submitted.
Q: How can I be sure that my Internet entry has been submitted?
A: Entries appear on the My Entries page. If you see the entry there, you can be assured that it is in the system.
Q: Can I throw away my tickets after they've been submitted into the Brake the Bank Second-Chance Drawing?
A: Yes. You are no longer required to submit your tickets to Lottery Headquarters in order to claim a prize. You may dispose of your tickets after verifying that your entry has been submitted.
Q: Can I mail in my entries?
A: No. Only internet entries received at the Brake the Bank Second-Chance Drawing website are eligible.
Questions About Winners
Q: What are my chances of winning a Brake the Bank Second-Chance Drawing prize?
A: There are no set chances. Your chance of winning each second-chance drawing varies based on the total number of entries received for the entry period and the total number of entries that you have submitted.
Q: How do I find out if I have been selected as a Brake the Bank Second-Chance Drawing prize winner?
A: All prize winners will be notified directly by the Pennsylvania Lottery via email. Drawing winners will also be posted at palottery.com as soon as they are available, as well as on the Winners page of this website.